The term ‘Phoenix Distribution’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/44 Watt Road, MORNINGTON, VIC, 3931, AU. Our ABN is 99155179696. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
The information we collect Each time someone visits our site, our web server collects the following types of information:
The number of users who visit
The date and time of visits
The number of pages viewed
How users navigate through the site
No attempts are made to identify anyone browsing our site. The data is captured so that we can accurately evaluate the quality of our content and make improvements for you.
What type of personal information do we collect?
Phoenix Distribution collects personal information that is necessary to review employment applications, maintain our relationships with our customers, administer any award program or competition we may run, market our products and deal with enquiries and complaints regarding those products.
The personal information we collect for promotional and business purposes is generally limited to contact details (name, address and phone no.). If you apply for a job at Phoenix Distribution, we will collect information related to your employment history. If you lodge a complaint with us, we will record details and the nature of the complaint.
How do we collect personal information?
We usually collect personal information directly from the individual to whom the information relates. We collect personal information about prospective employees from the resumes they provide (or which may be provided by a recruitment agency).
Personal information about our business customers is usually collected from direct contact between those customers and our representatives.
Personal information about customers is collected by us if you:
place an order with Phoenix Distribution;
request a cost estimation of work to be carried out by Phoenix Distribution; or
lodge a complaint/enquiry about our business.
If you forward information to us either electronically (eg. in an email) or by sending it to us as a hard copy document, we will collect that information and use it for the purposes for which you have provided it to us.
How your personal information will be managed
Phoenix Distribution will take reasonable commercial steps to ensure that all information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment accessed only by authorised persons.
We will, where commercially practicable and permitted by law, destroy or permanently de-identify personal information that is no longer needed.
How your personal information will be used
Phoenix Distribution will use the personal information provided to us for one or more of the following purposes (depending on the circumstances):
review employment applications;
maintain and develop our business relationships with our business customers;
respond to and analyse complaints and enquiries regarding Phoenix Distribution;
administer award programs we may run from time to time;
notify you from time to time of special events or offers and services Phoenix Distribution may provide; and
fulfil all legal and regulatory requirements of Phoenix Distribution.
Your use of the Phoenix Distribution web site constitutes consent to the storage of your information by Phoenix Distribution and any contractor providing hosting services to Phoenix Distribution.
If you do not wish to receive information about additional promotions and services offered by Phoenix Distribution, you can let us know by sending our Privacy Officer a message by post, fax or email at any of the addresses set out below.
Will my personal information be disclosed to a third party?
The personal information Phoenix Distribution collects from you is strictly confidential. We will not disclose that information to any third parties other than:
related bodies corporate of Phoenix Distribution;
any contractor Phoenix Distribution engages for web-hosting services;
as we may be required to do by law;
or otherwise with your consent.
Phoenix Distribution will take reasonable steps to ensure that any personal information disclosed to a third party is protected by that party in accordance with the Privacy Act.
How you can access your personal information
On request, you may have access to your personal information held by Phoenix Distribution, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are:
where providing access will pose an unreasonable impact on the privacy of another individual;
where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws or denying access is specifically authorised by law.
To make a request for your personal information, please contact our Privacy Officer (contact details below). We will endeavour to acknowledge a request for personal information within 14 days and provide the information as requested within 30 days. If personal information is provided to you as the result of a request, you may be charged a fee for costs incurred in providing that information such as photocopying, administration and postage. If access is denied we will provide you with reasons for our decision.
How you can correct your personal information
If you believe that the personal information we hold about you is inaccurate, incomplete or not up to date please let us know. Provided we agree with you, we will correct it. If we do not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.