We’re in this together…
Dear Valued Customer,
Thank you to ALL of our customers over the past few weeks. Your support, kind words and encouragement mean so much to the whole Phoenix team.
March and April was incredibly difficult months for most of us but in May we have been encouraged by a small return to normality. Many stores are beginning to open again and there are encouraging signs within Australia that COVID-19 is under control.
Like the majority of our customers, Phoenix Distribution has been severely hit by a drop in orders. We expect that many of our customers will soon re-open, however we are painfully aware that some shops will never re-open. To these business owners, we wish you good luck and thank you for your custom over the years.
In difficult circumstances we all need to make tough decisions to survive. Phoenix Distribution has been Leigh’s and my life since 2012 and we are determined to see the business survive for many more years to come. We are therefore going to be making some temporary changes in our trading terms which start with immediate effect. As of Friday 1st May the following trading terms apply:
30 Day Trading Accounts
With regret (and until further notice), Phoenix Distribution will no longer offer credit terms. Upfront payment will be required for all orders. We offer payment by credit card, PayPal and by Pro-forma invoice. Credit cards will NOT be charged until we despatch your order and we will only charge for stock that we ship. If an item goes onto back order, we will not charge you for this item until stock becomes available.
We will now only offer free shipping for orders over $500. Any orders under this amount will occur a freight amount dependent on location. Please note, freight will only be charged ONCE per order. If we need to split the despatch due to back ordered items, you will only be charged freight on the first shipment.
With the office staff still working from home, our opening hours for the months of May and June 2020 will from 9.30am EST to 4.00pm EST daily.
We know that these changes will not be favourable for all, but hope you will understand, and continue to do business with Phoenix Distribution.
I would personally like to thank you all for your friendship and support.
Mike and Leigh