These policies pertain to Australian purchases only.
Unopened or defective merchandise may be returned to Phoenix Distribution within 14 days of original purchase date. Phoenix Distribution requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check.
Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail cheque may be issued when original form of payment is unavailable for credit.
Phoenix Distribution accepts your cheque by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
Returning or Exchanging Items by Mail
To return any Phoenix Distribution Online purchase by mail:
- Notify us at firstname.lastname@example.org of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or an exchange.
- We will contact you with a return authorisation along with any special instructions.
- Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid – we do not accept C.O.D. deliveries.
Send returns to:
3 Cumberland Drive, Seaford, Victoria 3198
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.